Terms of service

Who are you working with?

Fan Favorite is run by Megan de Graaf, an individual entrepreneur registered in Georgia. Email: megan@fanfavorite.ai. In these terms, “I” means Megan and “you” means the company that books the work.

How does booking work?

• You fill in the booking form. That isn’t a commitment for either of us.
• Within 2 business days, I tell you whether we’re a fit. If we are, I send next steps and an invoice.
• Our agreement starts when you pay the invoice. The audit starts on the agreed start date after payment.

What does the AI visibility audit include?

25 buyer questions, tracked in 5 AI engines (ChatGPT, Google AI Mode, Gemini, Perplexity and Google AI Overviews) over 7 days. You get a written report with your results, the facts AI gets wrong, and a fix list, plus a call to go through it. The audit page describes the full scope. Anything outside that scope is quoted separately.

What does it cost?

• Founding price: $499 for audits booked until 31 March 2027. In return, I may publish your results as a case study. You see and approve the case study before it goes live.
• From 1 April 2027: $899.
• Prices are in US dollars. Bank fees on your side are yours to cover.
• 90-day AEO Sprint: priced in a written proposal after the audit. If you start a Sprint within 30 days of receiving your audit, the audit fee is credited toward it.

How do you pay?

By bank transfer to the details on your invoice. The audit starts once your payment arrives.

What do I need from you?

Approve the 25 questions within 2 business days, and join the call at the end. If your side runs late, the timeline moves by the same number of days.

Can you cancel or reschedule?

• Before tracking starts: cancel for a full refund, or move the start date once at no cost.
• After tracking starts: no refund, because the work is already underway. You still receive everything completed so far.
• If I can’t run the audit as described, for example if I can’t start or finish the tracking, you get a full refund.
• Refunds don’t depend on what the audit finds, since AI answers are outside my control.

What can’t be guaranteed?

ChatGPT, Gemini, Perplexity and Google decide what their answers say, and their answers change from run to run. I measure where you stand, explain why, and recommend what to change. I can’t guarantee mentions, recommendations, rankings, traffic or sales.

Who owns the work?

Once you’ve paid, the report and fix list are yours to use however you like. I keep ownership of my methods, templates and tools. I may use anonymized, combined data from audits in my own research. It never names you without your permission.

Confidentiality

I keep anything you share that isn’t public confidential, and only use it for your work. The founding-price case study is the exception, and you approve it first.

Liability

My total liability for any claim is limited to the fees you paid for the work in question. I’m not liable for indirect losses, such as lost profits. Nothing in these terms limits liability that can’t be limited by law.

Which law applies?

These terms are governed by the laws of Georgia. If something goes wrong, let’s talk first: email megan@fanfavorite.ai.

Changes to these terms

I may update these terms. The version on this page when you pay the invoice is the one that applies to your work.